Hello! I understand your concern about the GCash request from the phone number 09538857023 using your mother's Facebook account. Here are some steps you can take to protect your mother's account and information:
1. Do Not Respond: The best course of action is to not engage with the sender. Do not send any GCash or personal information in response to the request.
2. Secure Your Mother's Account: Make sure your mother's Facebook account is secure. Change the password to a strong and unique one. Enable two-factor authentication for added security.
3. Report the Incident: You can report the suspicious activity to Facebook. Go to the message request, click on the sender's profile, and select "Report" to notify Facebook of the issue.
4. Contact GCash Support: If you suspect fraudulent activity, you should contact GCash support immediately. They can provide guidance on how to protect your account and investigate the issue.
5. Block the Number: You can also block the phone number from contacting your mother's Facebook account. This can help prevent further communication from the suspicious sender.
6. Stay Vigilant: Keep an eye on your mother's account for any other unusual activity. Advise her to be cautious when sharing personal information online.
It's important to prioritize your mother's account security and protect her from potential scams or fraud. If you have any more questions or need further assistance, feel free to ask!